Tenants

  • When can I schedule a showing?

    To schedule a showing, please contact us and provide a few dates and times that work best for you. We will do our best to accommodate your schedule and confirm a time to view the property.

  • Who needs to complete a rental application?

    All adults age 18 or older who will be living in the property must complete a rental application and pay the non-refundable application fee.

  • Do you run background checks?

    Yes. As part of the application process, we request a screening report through TransUnion that includes credit, criminal, and eviction history. If you have questions or concerns about what may appear on your report, we recommend discussing them with us before submitting your application.

  • Do you require a security deposit?

    Yes. A security deposit is required for all rentals. The amount varies by property and typically ranges from one to three months of rent.

  • How long are lease terms?

    Most leases are for a 12-month term with the option to renew. Depending on the property, alternative lease terms may be available.

  • How quickly can I move in?

    Move-in timing depends on the availability and condition of the property. We work with approved applicants to coordinate a move-in date that works as soon as possible once the lease is signed and required payments are completed.

  • What does the tenant portal do?

    The Tenant Portal is an online tool provided for you at no cost. You will be able to:

    1. Pay your rent online.
    2. View your previous and upcoming payments.
    3. Add your renter's insurance information (if needed).
    4. Submit and track maintenance requests.

  • If something is broken, will it be repaired?

    Yes. Maintenance issues that fall under the landlord’s responsibility will be addressed in accordance with your lease agreement. If a repair falls outside of those responsibilities, we may be able to recommend trusted contractors who can assist.

  • How often is rent due and how can I pay it?

    Rent is due monthly usually on the 1st of each month. 


    Depending on the property, you may be able to pay rent automatically online through credit card, debit card, or ACH (eCheck wire transfer).


    One-time payments may also be available in your tenant portal. 


    If ACH is available, the money will not leave your account immediately, so you will need to leave the balance in the account until the process is completed. 


    Alternatively, you can drop off or mail a personal check, certified check, or money order to our office at any time.

  • How do I access my Tenant Portal?

    If the tenant portal is enabled for your property, you will receive an automated invitation to your email. You can also click here to watch a video on using the portal.